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Ombudsman

The ombudsman or “Community Services Liaison” serves as an impartial reviewer of complaints levied against the Housing Commission staff or its programs. The ombudsman is also a versatile resource who can help resolve simple problems or provide a quick answer.

The ombudsman performs a variety of duties, including:

Identifying the appropriate staff members to answer client questions
Serving as an impartial advisor for clients experiencing problems with the agency
Assisting clients who have “fallen through the cracks”
Serving as sounding board for client concerns about decisions made by the agency
Explaining the agency’s policies and programs
Handling requests for administrative or client case reviews
Working as community liaison with outside agencies, neighborhoods groups, etc

In order to better serve you, you may leave a message at (619) 578-7553, e-mail sdhcinfo@sdhc.org, or fill out the form below:

Ombudsman Request Form